Frequently Asked Questions

Browse the available tests, select the testing you want, and continue through checkout. During checkout, patient information is used to confirm availability, ordering requirements, and collection options before payment.

Yes. Different tests can be added to the same cart when they are available for the same patient. Collection or clinical requirements may differ by test and are confirmed during checkout.

The standard cart allows one of each test for a single patient. If repeat testing is needed later, a new order can be placed after the appropriate testing interval.

Each order must use the legal and contact information of the person being tested. A cart is intended for one patient.

Availability depends on the laboratory, the selected testing, the patient’s location, and available collection services. Eligibility is confirmed during checkout.

A test may be unavailable because of laboratory service area, jurisdictional requirements, collection availability, or other program restrictions.

Requirements vary by test and jurisdiction. Some testing may be available for direct purchase, while other testing may require clinical review before collection.

For testing that requires it, an authorized clinical service reviews the order before the patient can proceed to collection. The applicable requirement is shown during checkout.

This depends on the laboratory program and the selected test. Any applicable clinical-review fee is shown before payment.

The affected testing is identified during checkout. Required ordering steps must be completed before collection can proceed.

Testing that cannot proceed will not move forward to collection. Applicable cancellation or refund handling depends on the order status and laboratory policy.

Available collection methods depend on the laboratory and selected testing. Options may include a laboratory location, participating collection center, mobile collection, or another configured collection method.

Mobile collection may be available for certain tests and service areas. Availability and any applicable fee are confirmed during checkout.

Not always. Different tests may have different specimen or collection requirements. Checkout identifies when selected testing cannot use the same collection method.

Preparation varies by test. Any required fasting, timing, medication, or other test-specific instructions are provided with the order when applicable.

Only when the selected testing requires it. Review the preparation instructions provided for each test before collection.

Follow the instructions provided with your order. Identification or other order information may be required by the collection location.

The laboratory may request recollection when a specimen is insufficient, unsuitable, or otherwise cannot be processed. Instructions and any applicable next steps are provided through the laboratory or configured support channel.

The final order amount is shown before the order is placed. Testing, clinical-review, collection, or other applicable charges are displayed according to the configured laboratory program.

Some orders may include clinical-review or collection fees. Applicable charges are shown before payment when they can be determined.

An estimated total is shown when an applicable charge, such as collection or clinical review, still needs to be determined during checkout.

Cancellation eligibility depends on the order status. An order may become non-cancellable after clinical review, collection, laboratory processing, or another fulfillment step has begun.

Refund eligibility depends on the laboratory’s policy and the status of the order. Review the Patient Policies for the applicable cancellation and refund terms.

If an updated price applies before the order is placed, the new amount should be shown for review before payment.

Estimated turnaround is shown on the test page where available. Actual timing may vary based on collection, laboratory processing, and the specific testing ordered.

When supported by the configured laboratory program, a notification is sent when results have been released. Sensitive result values should not be included directly in email or text notifications.

Results are accessed through the configured results experience. Depending on the laboratory, this may be the Solia patient portal or the laboratory’s existing results portal.

You can browse and select testing without signing in. Patient identity and account requirements are handled during the ordering process as needed.

When the Solia patient portal is used, the account may provide access to orders, collection information, released results, and testing history supported by the laboratory.

Use the available account-recovery options or contact the laboratory through the configured support channel.

Information is used to support ordering, eligibility, clinical requirements, collection, payment, laboratory processing, results delivery, and related services as described in the applicable privacy notices and policies.

Testing is performed by the laboratory identified for the applicable storefront or order. Solia Direct provides the digital ordering and operating infrastructure.

No. Solia Direct provides the digital platform used to support ordering and related workflows. Laboratory testing is performed by the configured laboratory.

Use the Contact page for order, collection, account, or results assistance. The available support channel is determined by the configured laboratory program.

No. The FAQ explains the ordering and testing process but does not provide medical advice, diagnosis, or treatment recommendations. Questions about personal medical care should be discussed with an appropriate healthcare professional.