Terms and Conditions

These Terms and Conditions govern use of this storefront, ordering experience, account, and related services. By using the service or placing an order, you agree to the terms presented at that time. If you do not agree, do not use the service.

You must be authorized to use the service and to place an order for the person identified in the order. Provide complete and accurate patient, contact, and transaction information.

Testing may be subject to geographic, laboratory, and clinical eligibility requirements. Available tests and requirements may differ by jurisdiction and configured laboratory program.

Laboratory testing is performed by Example Laboratory or another applicable laboratory provider identified for the order. Solia Direct provides technology and ordering infrastructure where applicable and is not represented by this storefront as the performing laboratory.

Displayed test availability depends on the configured laboratory program, operational capacity, and eligibility requirements.

Certain tests may require an independent clinical ordering or review workflow. Any such requirement will be presented for the applicable order. The storefront and its platform software do not themselves diagnose, treat, or provide medical care.

Pricing and applicable provider, collection, or fulfillment fees will be presented before an order is finalized. Payment processing may be handled by configured third-party payment providers.

Order acceptance may depend on successful payment, patient eligibility, service-area availability, clinical requirements, and fulfillment capacity. An order confirmation does not override requirements communicated for a specific test.

Collection options differ by test and geography. Laboratory locations, partner locations, or mobile collection may be offered where configured. External collection providers may apply reasonable appointment, access, preparation, and operational requirements. No collection method is universally available.

Cancellation eligibility depends on order and fulfillment status. Applicable refunds, if any, follow the policies displayed for the laboratory program and order. Services already initiated by a laboratory, clinician, collection provider, or other third party may affect cancellation or refund availability.

Test results are generated and released by the performing laboratory. Turnaround times are estimates unless expressly stated otherwise and may vary. Released results may be made available through the Solia Patient Portal or a configured laboratory results portal.

Information presented through the storefront is informational and does not replace diagnosis, treatment, or advice from a qualified healthcare professional. Seek appropriate professional guidance for questions about symptoms, treatment, medication, or interpretation of results.

You are responsible for safeguarding account credentials, restricting unauthorized access, and maintaining accurate contact information. Notify support if you believe an account has been accessed without authorization or if important account information is incorrect.

Do not use the service to:

• Break applicable law or violate another person’s rights.
• Interfere with service operation or attempt to bypass security controls.
• Impersonate another person or submit information without authorization.
• Access another account or restricted information without permission.

The experience may connect with payment, collection, clinical, provider, logistics, laboratory, communications, or other service providers. Their services may be governed by additional terms or notices presented by those providers.

The storefront technology, design, text, graphics, and related materials are owned by or licensed to their respective providers and are protected by applicable intellectual property laws. These terms permit personal use of the service but do not transfer ownership rights.

Available tests, features, collection options, and service areas may change. Maintenance, safety, operational, or legal needs may also interrupt access. Changes to storefront availability do not alter completed laboratory results or records maintained by the responsible provider.

The service is provided subject to the disclosures, warranties, remedies, and limitations permitted by applicable law and included in the final configured terms. Nothing in these terms limits rights or remedies that cannot lawfully be limited.

Any laboratory-specific warranty, disclaimer, or limitation language must be reviewed and configured for the applicable program and jurisdiction before use.

The governing law and forum for these terms will be identified in the configured terms for the applicable laboratory program and jurisdiction. Mandatory consumer protections remain applicable where required.

Questions about these terms or the service may be directed to support@examplelab.com, by calling (800) 555-0148, or through Contact Us.