Privacy Policy

This policy applies to information handled through this storefront, its account experience, order workflows, support channels, and related services.

The configured laboratory provides or arranges laboratory services. Solia Direct provides the technology platform where applicable. Other service providers may support clinical ordering, payment, collection, logistics, or fulfillment. Their roles and notices may vary by the configured laboratory program.

Depending on how the service is used, information may include:

• Contact details, account credentials, and communications preferences.
• Identity, patient, eligibility, and demographic information needed for an order.
• Order details and payment-related transaction records. Payment information may be processed by configured payment providers.
• Collection appointments, specimen details, and fulfillment status.
• Laboratory order and released result information.
• Device, browser, security, and service usage information.
• Questions, feedback, and support communications.

Information associated with laboratory testing may be sensitive and may include ordered tests, preparation details, specimen information, laboratory processing status, and released results. How this information is handled depends on the service being provided, the configured laboratory program, and applicable requirements.

Information may be used to process and fulfill orders, determine availability, coordinate collection, facilitate clinical ordering workflows when required, and make released results available.

It may also be used to manage accounts, send order and service communications, provide support, protect the service, comply with applicable obligations, and improve service reliability.

Information may be shared as needed with categories of recipients involved in the requested service, including:

• The performing laboratory.
• Clinical ordering or provider services when required.
• Specimen collection, courier, or logistics providers when applicable.
• Payment processors and transaction service providers.
• Technical, hosting, security, communications, and support providers.
• Government, legal, or regulatory parties when disclosure is required or permitted.

The specific participants depend on the laboratory program, test, location, and services selected.

Administrative, technical, and organizational safeguards designed to protect information appropriate to its sensitivity are used within the service. No method of storage or transmission can be guaranteed to eliminate every risk.

Information is retained as needed for service delivery, account and support needs, laboratory obligations, legal or regulatory requirements, dispute resolution, security, and applicable contractual commitments. Retention periods may differ by information type and participating service provider.

Depending on jurisdiction and the nature of the information, individuals may have rights to request access, correction, deletion, or other actions, and may be able to manage certain communication preferences. A request may require identity verification, and some information may need to be retained where permitted or required.

To ask about an available privacy choice, contact privacy@examplelab.com or visit Contact Us.

Cookies and similar technologies may be used for essential service operation, security, preferences, and analytics where configured. Browser controls may allow certain technologies to be limited, although doing so can affect service functionality.

Eligibility for testing or account use by a minor depends on the test, jurisdiction, laboratory program, and any required parent, guardian, or clinical authorization. The service should not be used to submit information for an ineligible person.

This policy may be updated to reflect changes in the service, participating providers, practices, or applicable requirements. The “Last updated” date identifies the current displayed version.

Privacy questions may be sent to privacy@examplelab.com. General support is available at support@examplelab.com or through Contact Us.